ANDREW COURSES
Course details
RUCKUS TAC Wired Onboarding
Category Name: RUCKUS Networking
Purpose
The purpose of this document is to provide details about the new hire training imparted for the Technical Support Engineer and Sr. Technical Support Engineer TAC team who are part of the ICX Wired Team. The training is generic, consisting of -
- Technical Training
- Product Training
- Process Training
Target Audience: This document is intended for members of the Ruckus Wired Technical Support team engineers.
Technology Training Scope:
The technology training focuses on generic Wired and ICX product concepts.
Product Training Scope:
The product training mainly focuses on the ICX platform. The training comprises both online self-learning and Instructor-led courses.
Process Training Scope:
The process training focuses on tools used on the job like SFDC, Internal Jira-Wiki, JIRA, Ruckus GSA, etc.,
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